Privacy Policy

Information we collect

• When you make an enquiry or booking, we collect your name, email address, phone number, and travel preferences.
• We automatically collect usage data such as pages visited, device type, and browser — via cookies and analytics tools (Umami, privacy-first and cookie-free).
• We do not collect payment card details directly. All payments are processed by PCI-compliant third-party providers.

How we use your information

• To process and confirm your booking or enquiry.
• To send you relevant updates about your trip or our services. You may opt out at any time.
• To improve our platform through aggregated, anonymised analytics.
• We never sell your personal data to third parties.

Cookies

• We use minimal, essential cookies for session management and a privacy-first analytics tool that does not set tracking cookies.
• You can disable cookies in your browser settings. Core site functionality will still work.

Data retention

• Booking and enquiry data is retained for up to 3 years for legal and accounting purposes.
• You may request deletion of your personal data at any time by contacting us at hello@myalleppey.com.

Third-party services

• We use trusted third-party services including Vercel (hosting), Sanity (content), and payment processors. Each is bound by its own privacy policy.
• We do not integrate Facebook Pixel, Google Ads tracking, or other invasive advertising scripts.

Your rights

• You have the right to access, correct, or delete your personal data at any time.
• To exercise these rights, email hello@myalleppey.com with the subject line 'Data Request'.

Changes to this policy

• We may update this policy periodically. The date at the top of this page reflects the most recent revision.
• Continued use of MyAlleppey after changes constitutes acceptance of the updated policy.